Interchem (Ireland) Ltd
and its Subsidiaries
and its websites
Interchem (Ireland) Ltd and its subsidiaries (hereafter referred to as Interchem) respects and upholds your rights to Privacy protection under the various Data Protection acts and under the European Data Protection and Privacy regulations 2003 as amended by SI 526 of 2008 and the General Data Protection Regulation 2018.
Purpose & Scope
What personal information do we collect from the people that visit our blog, website or app?
Interchem is committed to ensuring that your information is secure. Interchem hold the following information about our customers,
Name, Address, Email Address, Telephone / Mobile No
Transaction details associated with your purchases from us or our partners
Any additional information provided by you to any team member at Interchem, provided through customer surveys.
As soon as practicable or when required by customers Interchem deletes, destroys or de-identifies personal Information.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, subscribe to a newsletter, fill out a form provide information to an Interchem representative or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To send periodic emails regarding your order or other products and services.
To assist with calls you make to us
To communicate promotional offers and special events
For our internal administrative, marketing, planning, product development and research
Interchem will not disclose personal information about you to any person except on a confidential basis for the purpose of performance of our agreement, such as couriers for the delivery of good purchased or to graphic design, typesetting, binding or mailing agents or marketing consultants in order to carry out an assignment agreed with Interchem. Agreements are in place with these agents to ensure your data is held in a correct GDPR compliant manor.
At any time you may opt out of receiving any communications from us or our agents (other than as required for us to sufficiently do business with you).
You may request access to personal information we hold about you by writing / emailing to Privacy Manager at the email / Address below.
You do not have to provide a reason for requesting access
When you request information we will endeavour to provide you with a suitable range of choices as to how you access it (email or mailing it to you)
The Privacy Manager
Interchem (Ireland) Ltd
Unit 29 Cookstown Industrial Estate
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
• Understand and save user's preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, It won't affect the user's experience .
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we get your permission as described in How do we use your information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
• Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
We agree to the following:
Users can visit our site anonymously.
You can change your personal information:
• By emailing us
• By calling us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
In order to be in line with the GDPR requirements we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to our product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with the GDPR requirements we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honour opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
interchem.ie, pharvet.com, pharvet.co.uk, procalf.com, petcareplus.ie
29 Cookstown Estate
Last Edited on 2018-05-28